29th January - Higham Ferrers Surgery



Facilitated by Cherie Irvine, Practice Manager


Simon Baylis (Chair), Jacqui White, Janet Wicks, Denise Baylis


Apologies:         Bob Perkin, James Bannister, Jennifer McCaffrey, Judy Webb, Tony Packham, Wendy Buggs


1          Minutes of the meeting held on 02 August 2019 were agreed.


2          Update on Actions from last meeting.


2.1       Newsletter – Wendy will take over the newsletter as Ian has resigned due to work commitments. Simon thanked him for his input to date. A draft is in place and a final version should be issued by the May date agreed. Feedback from patients and input from the surgery team suggests that reference should be made to obesity and diabetes. The NHS Healthcheck which can be done by the surgery can be promoted. In addition, the surgery requested that the newsletter should also encourage patients to arrange immunisation for flu and pneumonia.


2.2       Events / Activities - Farmers’ Market charity stall 30th November – was attended by Janet, Simon and Jacqui. A few people stopped by and we were visible. Simon will seek volunteers to hold a coffee and cake morning which can be held in the practice on a Saturday.  


2.3       Park Lives – This is normally associated with local or city councils. Simon will investigate further.


2.4       Contact List – now circulated


3          Matters arising


3.1       Practice website – considered to be up to date and it is clear that the surgery team react quickly to make changes. Simon will further review content from a patient perspective.


3.2       CQC update – still waiting for next inspection but action plan has been largely completed. A raft of new policies and procedures are being put in place.


3.3       In-house patient questionnaires –PM described how these are regularly collected. Cherie will share results as pie charts indicating what has improved. However, it has already been seen that good feedback is increasing.


4          Any other business


4.1       Facebook - Spotted in Rushden had a post complaining about the surgery which Janet responded to. The ‘High Ferrers Surgery is a Joke’ page has not had any posts since June 2019. That was by Simon suggesting that the person posting would be welcome at the PPG. They acknowledged but didn’t attend.


4.2       ‘Patient chats’ – this links to questionnaires above. Simon and Tony would arrange to repeat the patient chats as previously done prior to the last CQC inspection. This was based around handing out questionnaires. These can feed into next CQC inspection.


  1. Date of next meeting - 17.30 Wednesday, 27 May 2020
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