ZERO TOLERANCE OF ABUSE, HARASSMENT & VIOLENCE

We expect those accessing our service and premises to treat other patients and staff with the courtesy and respect they would expect to receive themselves.

We do understand that ill patients do not always act in a reasonable manner and we will take this into account. However, verbal abuse, harassment and violence are unacceptable.

Higham Ferrers Surgery operates a zero tolerance policy towards aggressive behaviour - this includes personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

Thank you.

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